Communicating with Difficult People and Influencing Change

Leadership Series - Session 1: Friday, September 13, 2024 | 9:00-11:30 a.m.

Communicating with Difficult People and Influencing Change

As administrators, deans and supervisors, we often encounter individuals we find to be very difficult to communicate with due to their abrasiveness, unwillingness to listen, or negative attitudes. Or sometimes we find ourselves in positions where we have to communicate negative information to people, such as a substandard performance evaluation or a disciplinary document. Learn tips for improving your essential communication skills; learn how to identify the “filters” that interfere with effective communication; and most importantly, learn how to best use communication as a tool to influence change in the behavior or performance of a difficult person.

2024-2025 Registration:

$99 per person | Single Session

Make checks and purchase orders payable to AALRR.

**Cancellations must be received in writing by September 5, 2024 to receive a refund.  Refunds will not be issued after this date.

Questions? Contact Keesha Clark at kclark@aalrr.com or 562-653-3453