Communicating with Difficult People and Influencing Change

As administrators and supervisors, we often encounter individuals we find to be very difficult to communicate with due to their abrasiveness, unwillingness to listen, or negative attitudes.  Or sometimes we find ourselves in positions where we have to communicate negative information to people, such as a substandard performance evaluation or a disciplinary document.  Learn tips for improving your essential communication skills; learn how to identify the “filters” that interfere with effective communication; and most importantly, learn how to best use communication as a tool to influence change in employee behavior or performance.

Event Information

Date: September 16, 2021

Time: 9:00 a.m. – 11:15 a.m.

ZOOM registration link emailed at check-out

Registration:

$99 per person 

Make checks and purchase orders payable to AALRR.

**Cancellations must be received in writing by September 1, 2021 to receive a refund.  Refunds will not be issued after this date.

Questions? Contact Keesha Clark at kclark@aalrr.com or 562-653-3453