Labor & Employment Law Blog

Employees widely use AI often without the knowledge of management. This secret use of AI has been referred to as “shadow IT” in an article by Business Insider. AI is typically used for either content creation or content editing. Content creation includes such tasks as ideation, research assistance, and summarization. Content editing comprises spell check, grammar check, and use of a thesaurus for synonyms. As the use of AI becomes more pervasive in the workplace, one of the big downsides of using AI is its reliability. “Hallucinations” occur frequently when using AI, which causes employers to question the trustworthiness of the work product. It is becoming more challenging to distinguish between human and machine writers as AI writing tools advance.